{"id":2043,"date":"2020-05-15T14:03:16","date_gmt":"2020-05-15T14:03:16","guid":{"rendered":"http:\/\/automotrizdelsur.com\/mazda\/?page_id=2043"},"modified":"2024-08-01T08:40:07","modified_gmt":"2024-08-01T13:40:07","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/automotrizdelsur.com\/mazda\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16″ background_color=\u00bb#ffffff\u00bb background_image=\u00bbhttps:\/\/automotrizdelsur.com\/mazda\/wp-content\/uploads\/2020\/07\/FONDO-MAZDA-CARRO-BLANCO.jpg\u00bb custom_padding=\u00bb68px||68px||true|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#191919″ max_width=\u00bb1080px\u00bb custom_padding=\u00bb80px|80px|80px|80px|false|false\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb80px|40px|80px|40px|false|true\u00bb box_shadow_style=\u00bbpreset2″ global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.16″ text_font=\u00bbMazda Medium||||||||\u00bb text_text_color=\u00bb#b3b3b3″ global_colors_info=\u00bb{}\u00bb]<\/p>\n

MECANISMO DE ATENCI\u00d3N Y TR\u00c1MITE DE PETICIONES, QUEJAS Y RECLAMOS (PQR\u00b4s)<\/strong><\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.22.2″ text_font=\u00bbMazda Medium||||||||\u00bb text_text_color=\u00bb#8f8f8f\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n

Respetado Cliente:
Por disposici\u00f3n de la Superintendencia de Industria y Comercio (SIC), usted tiene derecho a presentar Peticiones, Quejas o Reclamos (PQR) por el presunto incumplimiento\u00a0 de los t\u00e9rminos y condiciones\u00a0 de calidad y garant\u00eda de los productos adquiridos\u00a0 y\/o los servicios prestados en este establecimiento. Para ello hemos implementado un Mecanismo de Atenci\u00f3n y Tr\u00e1mite de PQR, el cual podr\u00e1 hacer efectivo a trav\u00e9s de contacto con el Responsable
Local de este establecimiento, quien lo orientar\u00e1 personalmente durante el proceso. En caso de no obtener la atenci\u00f3n y asistencia necesarias y una vez agotada esta instancia, podr\u00e1 dirigirse al Responsable Institucional de AUTOMOTRIZ DEL SUR\u00a0 S.A.S., a trav\u00e9s del email: gservicio@autosur.com.co,<\/a> o la l\u00ednea celular 3174040579<\/p>\n

Responsable Institucional: Servicio de Postventa: HERNAN PORTILLA \u00a0<\/strong><\/span><\/p>\n

Su PQR ser\u00e1 numerada consecutivamente y solucionada inicialmente en un t\u00e9rmino de cinco (5) d\u00edas h\u00e1biles. Por favor tenga presente que No se requiere presentar la inconformidad personalmente o a trav\u00e9s de abogado, puede hacerlo bien sea verbal o escrita,\u00a0 identificando correcta y completamente su veh\u00edculo, su inconformidad y su solicitud, as\u00ed como suministrarnos los correspondientes datos de contacto. En el evento que su queja no sea resuelta inicialmente en el plazo anterior, es nuestra obligaci\u00f3n resolverla en un plazo m\u00e1ximo que no puede superar los quince (15) d\u00edas h\u00e1biles contados a partir de la fecha de presentaci\u00f3n de la PQR.<\/span><\/p>\n

**Las normas de Protecci\u00f3n al Consumidor y los derechos que le asisten se encuentran en el t\u00edtulo VIII Cap. I Arts. 56 y siguientes de la Ley 1480 de<\/span>
2011 (Estatuto del Consumidor), el decreto 735 de 2013, en la Circular \u00danica de la \u201cSIC\u201d y en la p\u00e1gina web www.sic.gov.co**<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#f3f3f3″ background_image=\u00bbhttps:\/\/automotrizdelsur.com\/mazda\/wp-content\/uploads\/2020\/07\/FONDO-MAZDA-CARRO-NEGRO.jpg\u00bb custom_padding=\u00bb89px||89px||true|\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb50px||50px||true|true\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#ffffff\u00bb width=\u00bb60%\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb90%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1080px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb90px|90px|90px|90px|false|true\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb90px|20px|90px|20px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.16″ header_2_font=\u00bbMazda Medium||||||||\u00bb header_2_text_color=\u00bb#242424″ header_2_font_size=\u00bb20px\u00bb custom_margin=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Para automotriz del sur S.A.S. Es muy importante conocer su percepci\u00f3n de nuestros servicios. Agradecemos diligenciar el presente documento, sus observaciones ser\u00e1n atendidas en el menor tiempo posible.<\/span><\/h2>\n

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